FAQ's

Why Can I See the Decision but Not the Report?
To have access to the screening results in Tenant Tech, you must be using a screening service that is integrated with our product. 1. If you already kno...
Wed, 9 Feb, 2022 at 6:56 PM
How do I move an applicant to a different unit (within the same property)?
Transferring an Applicant to a different unit.   1. Be sure that you are in the “Applicant” section of Tenant Tech. At the top of the page, go to...
Mon, 7 Feb, 2022 at 8:38 PM
How would I transferring an applicant to a DIFFERENT property?
*IMPORTANT NOTE: Before transferring an applicant or a resident from one property to another, always check with your Regional Manager or Corporate Admin to ...
Mon, 7 Feb, 2022 at 8:40 PM
Why is the Co-Signer appearing as a Resident?
1. Go to the "Residents" section.   OR  2. Select the appropriate unit, and you will see the resident information ...
Mon, 7 Feb, 2022 at 8:35 PM
How do I correct the "Other Occupants" section on the Rental Agreement?
1) Go to "Residents"   OR  2) Select the appropriate unit. You'll know the unit is selected when it is highlighted and the unit informati...
Mon, 7 Feb, 2022 at 8:34 PM
Why is information missing/incorrect when the online application is printed as a PDF? (MFNW Applications)
The application PDF contents are edited at a property level by the user. For example, if the manager doesn't have the owner/agent, unit, screening char...
Wed, 9 Feb, 2022 at 7:01 PM