To have access to the screening results in Tenant Tech, you must be using a screening service that is integrated with our product.
If you are unsure, then you can check by going to Account Settings >> Applications/Screening.
- If the screening company has an asterisk * next to it, then it is integrated. If it does not have the asterisk, then the screening company used does not communicate directly with Tenant Tech, and we are unable to provide a copy of the screening results.
Income: Rent Ratio
If your property requires all applicants to meet a specific rent: income ratio, then that may be the reason you are not seeing the report.
*Note: This feature is currently only available to properties using Western Reporting as their background screening service. If you have questions or would like more information, please contact Tenant Tech support by email at [email protected] or by phone at 503-233-2125.
1. The applicant's income:rent ratio can be found in the Applicant Details Menu. If you see "Fail" next to the ratio, that means that the income entered on the application did not meet the required rent/income ratio for that unit. This may cause a denial based on the income alone, without processing and generating a screening report.
2. For further confirmation, review the Applicant History. This is where you will find notes that tell you what has happened during the application/screening process. Look for the following entries:
3. If there are no changes noted after the denial, then the applicant was denied base based solely on their inability to meet income requirements, based on the income entered on their application. Because the screening was never processed, there is no report to review.
*Note: If you have already received income verification and have confirmed that the applicant made an error when entering their income, then you may contact customer support for assistance in updating the information (1-800-535-4701).