Before reaching out to support, please review the following guidelines:
- Minimum Unit Increase: The minimum unit increase on any account is 5 units.
- Billing: The management company/customer will be billed for the unit increase at their current subscription rate. For questions regarding your current rate, please contact support.
- Review Existing Accounts: Before adding new units, we recommend reviewing your existing account and deleting any properties you no longer manage. You will retain resident/document history for the residents you move out and units/properties you delete by going to Resident History. Note that units must be vacant before you can delete them.
How to Know if You Have Exceeded Your Subscription Unit Limit
- If you attempt to add a new unit and receive a message indicating you have exceeded your limit, you need to increase your subscription.
- To review your current unit subscription limit before adding units, go to Dashboard >> Quick Stats >> Total Units.
How to Contact Support to Add More Units
Email:
- [email protected]
- Include the account name and confirm the current number of units on the account and the number of units you wish to add.
Phone:
- 503-233-2125 ext 2
- Have the account name and the number of units you wish to add ready.
Chat:
- Use the In Program Hyperlink- Live Chat.
- Ensure you are in the correct account before engaging with the chat representative. Be ready to confirm the current number of units and the number of units you wish to add.