This article provides a step-by-step overview of the online application process so users can understand what applicants may experience as they complete an application.


Use this article when guiding an applicant through the online application or when you need a more in-depth understanding of the process.


*Note: The available fields of an online applications may vary based on the application type, state, and other factors.

 

For Oregon and Washington properties, if you are having trouble editing the PDF version of the online application, please see Editing the PDF Application (MFNW).


Online Application from the Applicant's Point of View:

When an applicant clicks a property's online application link, the first page they see is the Welcome Page. This page displays the application fees and accepted payment methods.

  • To resume an existing application, such as one that was interrupted before completion, applicants must select Sign I already started or completed my application here and need to log in again. The applicant will be prompted to enter the email address and password they created when they started the application. 


  • To start a new application, select Begin




1. Create Your Application Account:

New applicants enter their legal first and last name and contact information. They can also review the consent language on bottom of the page. If they agree, they click Next.


*Note: After the applicant leaves this page, their name cannot be changed. If the name is incorrect, they must submit a new application.




2. Email Address Verification:

Applicants receive a verification email at the address they provided. They open the email and select the verification link to confirm their email address and activate their application account. The link returns them to the online application, where they create a password.





3. Create Your Password:

Applicants create a unique password for their application. The password must contain at least 12 characters and include both letters and numbers. If applicants leave the application and return later, they can sign in using their email address and the password created in this step.



*Note: If an applicant starts a new application, or if more than one applicant uses the same email address, each application must have a unique password. The same email address can be used, but the same password cannot.



4. Select Applicant Type:

Applicants choose whether they are applying to live in the home or applying as a 

co-signer/guarantor. After making their selection, they click Next to continue.



If the applicant indicates that they are applying to live in the unit, additional questions appear on the same page. The applicant indicates whether they will be the only adult living in the unit. If other adults will also live in the unit, the applicant indicates whether they will be financially responsible for the unit. 


After answering the questions, they select Next to continue.





5. Residency Criteria:

Applicants review the Criteria for Residency. Upon scrolling to the bottom of the page criteria page, the acknowledgment box then becomes active. They select the box to confirm that they have read, understand, and agree to the criteria. Then, they select Next.


*Note: Users with the appropriate permissions can upload custom criteria by going to Account Settings followed by Applications/Screening for single-property accounts or Property Settings then Applications/Screening for multiple-property accounts.





6. Personal Information:

The applicant enters their personal information then selects Next at the bottom of the page.




7. Criminal Background:

Applicants select the appropriate option for each question about arrests, bankruptcy, eviction, and foreclosure, then selects Next.


*Note: The panel on the left side of the page tracks the applicant’s progress. A green circle with a check mark identifies each completed section. The section currently in progress is highlighted a light blue.



8. Residence: 

Applicants enter information about the unit they want to apply for, their expected move-in date, and their resident history.




9.  Employment & Financial: 

    The applicant enters their employment and income information, then selects Next. 


  • For properties using the Digital Income Verification (Argyle)integration, learn more about the applicant’s income verification process in the following article:




10. Contacts & References: 

Applicants have the opportunity to provide the name and contact information of a person who can be contacted in an emergency or in the event of the applicant's death.



11. Other Occupants: 

Applicants enter information about anyone else who will live in the unit, including other adults, children/minors, and caregivers. Co-signers should not be entered here because they will not live in the home.




12. Additional Information: 

    Applicant may provide their vehicle, pet information, and identify if they have renter's insurance.



13. Notes & Attachments:

Allows the applicant to upload documents to be submitted with their application (income documentation, subsidized housing letters, support animal letters, etc.), and provides an opportunity for the applicant to add any additional notes that they would like to be reviewed with their application.


For each uploaded document, applicants select the category that best identifies the document type. Some categories will also require the applicant to select the appropriate sub-category.

After all documents have been uploaded and categorized, they select Next.


                                *Note: Uploaded documents cannot exceed 20 MB.  




14. Authorize Credit and Background Check:

Applicants first review the Authorize Credit & Background Check language. They then create a signature by typing their legal name exactly as it appears on the application and selecting a signature style. When finished, they click on Select Signature and Sign.




15. Sign Rental Application:

Next, they will a see a PDF version of the application, to review and make sure the fields they entered during the application process are shown correctly. When they are ready, they click Apply my Signature to this Document located under the PDF.



The applicant’s signature now appears on the PDF application. They select Confirm Signature to continue to the final phase of the application.




16. Payment: 

This page displays a summary of the fees that will be charged. If the property accepts online application payments through an integrated payment processor, such as APTEXX, applicants enter their payment information and elect Next.




17. Confirm & Submit: 

The applicant reviews the payment details shown at the top of the page. If all information is correct, they select Submit.




18. Application Complete:

The application has been submitted. The applicant receives a confirmation email from noreply@tenanttech.com. They can also provide feedback about their online application experience.


The applicant will also get a confirmation email sent from noreply@tenanttech.com.