TenantTech has partnered with Snappt, a third-party document authentication service.  Snappt will analyze the documents, in near real-time, to analyze the authenticity of specific documents uploaded by the applicant during the application process. The status and results of the analysis are viewed and integrated within the TenantTech system your team uses each day. Snappt is NOT a screening company. Snappt determines the validity of documents submitted by applicants. 



Table of Contents:



Terminology:

Snappt Status or Ruling: The Snappt document authentication result. This is per document. An applicant can have multiple Snappt statuses. (See section: Snappt Rulings & Hierarchy)

  • Failed

  • Insufficient Documentation 

  • Passed

Snappt Ruling Hierarchy: The hierarchy from low to high: Failed, Insufficient Documentation, Passed

Screening Status: Applicant's screening recommendation or related screening status in TenantTech.

Snappt Session: The initial submission period for an applicant or if the application menu options trigger a request for additional documents/information.

Attachment/ Document Type: The category the document is associated with in the online application and Notes & Attachments section. 

File Type: Format the document is downloaded and saved as, such as PDF. 



How it Works:

  1. TenantTech Online Application

    1. Applicant uploads pay stubs and/or bank statements. 

    2. Documents must be original PDFs downloaded directly from the payroll provider or financial institution         (Snappt Tips & Tricks for a Successful Download)

    3. There is a preliminary check that will immediately notify the applicant if the document is a scanned or password-protected PDF.

    4. Once the applicant submits their application, the documents will be processed through Snappt. Pay Stubs and Bank Statements can be authenticated through Snappt.

  2. Managing Applicants in TenantTech 

    1. If any documents are flagged as potentially fraudulent, the applicant and any co-applicant's Screening Status will automatically be set to 'Denied: Edited Docs".

    2. Snappt document rulings and reports can be viewed in the applicant Notes & Attachments.

    3. Site teams can use the Request Additional Documents menu option to have an applicant upload more documents to Snappt. This is a recommended step if an applicant receives an Insufficient Documentation ruling. 

  3. Screening

    1. Applications with a "Passed" or "Insufficient Documentation" ruling can be sent to screening if using an integrated screening provider. 

    2. Snappt status and individual document rulings are independent of Screening recommendations. 



TenantTech Online Application:

Document Upload  

Under the Income Verification section of the application, the applicant will be asked to upload their income documents. Pay stubs and bank statements must be an original PDF downloaded directly from the financial institution or payroll provider. 



If the applicant does not have pay stubs or bank statements, they can select the 'See other options'. The following will unfold to provide an alternate list of income documents. Documents uploaded in this section do not go through to Snappt. 




Managing Applicants in TenantTech:

Once the applicant submits their application, the pay stubs and bank statements will be authenticated through Snappt. Results typically take 1-3 minutes. 




View Applicant Documents and Snappt Status in TenantTech:

If an applicant uploads pay stubs and/or bank statements to Snappt, the Snappt status preview will display under the Notes & Attachments on the applicant detail menu. Applicants can have multiple Snappt results. The preview will display the lowest result of all documents. You will find more information on this in the Snappt Rulings & Hierarchy section below. 




Notes & Attachments Overview

  • Filter attachment types and/or use checkbox to show only documents uploaded to Snappt

  • Selection column: Select attachments to download in bulk

  • File Name: Click to view an individual document 

  • File Type: Document file type

  • Attachment type: The category the document is associated with in the online application and Notes & Attachments.

  • Added on: The date the document was uploaded and submitted. 

  • Attached by: Indicates who uploaded the document (Applicant vs. TenantTech user’s name)

  • Snappt Status: Individual document ruling and hyperlink to the Snappt report. There is one report per Snappt session. See the timestamp in the “Added on” column to identify Snappt session. If the Snappt status column is blank, the document did not upload to Snappt. 

  • Action: Snappt documents cannot be edited or deleted




Viewing the Snappt Report:



Requesting New Documents from an Applicant:

If additional documents from the applicant, the site team member can use the “Request Additional Documents” option in the Applicant Detail Menu. The applicant will receive an email with a URL that they will need to use to upload the documents and resubmit. If the applicant does not select “pay stub” or “bank statement” indicator when uploading, the document will not submit to Snappt. This creates a Snappt session. Each session allows up to 15 new documents and has a separate Snappt report.  


If multiple document types are checked off, the applicant must upload one for each category. 


*Note: If an application screen status is “Denied: Edited Doc”, then no user will be allowed to request additional documents using the menu option. 




Snappt Rulings & Hierarchy:

Passed - No anomalies were detected and the document is highly likely to be authentic.


Insufficient Documentation -  Snappt is unable to evaluate a document due to wrong formatting or a document type that Snappt does not authenticate. In this case, you will want to:

  • View the reason the document was ruled as Insufficient Documentation
    • The Common reasons are merged documents, scanned, Print-to_PDF, issued from a foreign country, or it is a financial document category that Snappt does not accept. 
  • The leasing team can use the "Request Additional Documents" function to have the applicant upload the correct documentation and files type.
  • You can share Snappt's support materials Tips and Tricks for a Successful Download and video. 


Failed - Snappt found conclusive proof that the document has been altered, manipulated, or the document was created with an illegitimate source. Snappt does NOT display the reason for a Failed ruling. If the applicant disagrees with the ruling, they can open a dispute with Snappts by emailing [email protected]. Snappt will notify the applicant, property, and TenantTech team of the dispute outcome within 1 business day. 


There is one Snappt report per applicant, per session. Each document uploaded to Snappt will have an individual Snappt ruling. You will click on Notes/Attachments to view all documents and individual rulings. 

If an applicant has a mix of Snappt rulings, then Applicant Details will display the “lowest” ruling(s) first. The hierarchy from low to high: Failed, Insufficient Documentation, Passed


*Note: If an applicant has any documents with Snappt ruling of “Failed”, then the Screening Status in TenantTech is automatically set to “Denied: Edited Docs”. This is also true for co-applicants. If anyone in the group has a Failed document, all parties in the group will be automatically set to “Denied: Edited Docs”. 



If an applicant has a mix of Snappt rulings, then Applicant Details will display the “lowest” ruling(s) first. 




Snappt Dispute Process: 

If an applicant disagrees with a “Failed” Snappt ruling, they can appeal by emailing [email protected]

  1. Applicant contacts [email protected] to open a dispute.

  2. Snappt notifies TenantTech and the property when the dispute is opened. 

  3. Snappt provides the re-evaluation results to the applicant and TenantTech within 1 business day. 

  4. TenantTech informs the property of the dispute outcome. If the Snappt ruling is overturned, the applicant will proceed through the screening process.