*Note: If, while following the instructions, you find that you do not see the options that are provided in the instructions, then this may be an indicator that you do not have user privileges that allow you to access to change that information. You will need to reach out to upper management for assistance.
If the Property Name, Property Number, or Resident Name(s) do not appear correctly on your Utility Bill-Back Addendum, you may use the following articles to help correct the information.
Property Name: This is the property name that was provided during the set-up process. To change or update the information, please go to Updating the Property or Account Name?
Property Number: You may or may not have a Property Number. This is an internal number that some properties use for their own purposes and is NOT used or created by Tenant Tech. If you would like to add or change your Property Number, please go to Adding or Changing your Property Number.
Resident Names: This information comes from the information listed in the "Residents" section. If it is incorrect, then you will want to check that the information in the "Resident" section is correct. If a co-signer name is appearing as a resident, then you may need to convert that person to a co-signer. To learn how to convert a "resident" to a "co-signer", please go to How to fix a Co-Signer that Appears as a Resident.
Identifying Account Type
Users will need to identify the type of account to locate the utilities setting in TenantTech.
*Important Note: The instructions provided in this article apply ONLY to the Utility Bill-Back Addendum. These settings do not flow to the "Utilities" section of the Rental Agreement (Form M001 or M201).
Single Property Accounts:
Select Account Settings located at the top of the screen, then go to Step 1 below.
Multi-Property Accounts:
To get to Property Settings, go to the “Residents” tab, and select the Residents page from the dropdown menu.
Select the property that you would like to update. The selected property will turn a darker blue, and you will be able to click on the Property Settings option found on the right.
Steps to Update the Utility Addendum from Account or Property Settings
Step 1:
Select the Utilities 2025 option at the bottom of the menu options. Found on the left side of the page.
Step 2:
Select the appropriate boxes for the utilities available at the property. If any of the utilities have a Flat Fee, then you will also need to select whether the flat fee is the same for all units, or does the flat fee vary depending on unit size.
*Note: If the flat fee varies depending on the unit size, then the unit sizes will reflect whatever is set up under Residents >> Units. If the Bedroom/Bathroom section shows 0/0, then the unit information has not been completely set up and will not reflect correctly for the addendum For more information on editing units, please see our Quick Guide - Edit Units article.
Step 3:
Enter the Utility Key Assignment Information for each utility that was selected in step 2. All assignments function in the same way. You will select the appropriate options to indicate if the resident will pay for that utility to their dwelling and/or in common areas. There will also be a text box allowing you to provide information about how the utility provider assesses and charges the property.
Step 4:
After you have entered the key assignment information for all applicable utilities, you will see an assignment field labeled Other. This is where you may add other utilities or services that the resident may be billed for, such as pest control, pet waste disposal, etc.
At the bottom of the page is the Additional Terms field, which allows you to add any additional terms that are not already provided on the standard language of the addendum.
Step 5:
Always be sure to click the Save button located in the top right area of the page. If you leave the page without saving the information, then it will be lost.
For Multi-Property accounts, you have the option to apply your settings to other properties within the account. Simply select box to "Apply to other properties", then click Save. After saving, you will be able to select which properties you would like the settings applied to.
*Important Note: If you choose to apply setting to other properties, you will apply ALL the settings. There is no option to apply only specific fields to other properties.
