*Note: If you do not see the same options shown in this guide, your TenantTech user class may not have permission to access the Utilities 2025 settings. You may contact you company Admin to confirm your user permissions or to make updates on your behalf. 



If something does not appear correctly on your rental agreement, locate the number associated with that section on the image of the form below. Then find the corresponding number in the list located under the form for information and instructions.


1. Property Name/Number: 

The property name will reflect the name entered in the Property Settings or Account Settings, depending on the type of account that you have. You may or may not have a Property Number. This is an internal number that some properties use for their own purposes and is NOT used or created by Tenant Tech. for instruction on editing the property name or the property number, please see the following Knowledge Base Articles.  


2. Residents: 

This information comes from the information listed in the Residents section. If it is incorrect, such as a co-signer name appearing as a resident, then you may need to convert that person to a co-signer. To learn how to convert a "resident" to a "co-signer", please go to How to fix a Co-Signer that Appears as a Resident.


3. Premises Address: 

Oftentimes, this will appear as the property address and unit number. However,  Multi-Property accounts also have the option to enter a custom address that may appear here. If you have a Multi-Property account and would like to enter a custom address or update an existing custom address, please go to Customizing/Editing the "Premises Address" for a Property


4. Email/Phone Number/Tenant Portal or Other Electronic Method for Delivery of Actual Notices and Utility Bills:  

This information is populated from the unit's information for the Head of Household. If there is more than one resident in the unit, then you may need to change the Head of Household or edit the current Head of Household information. For instructions on how to do this, please go to Correcting the "Email, Phone#, Other Method For Electronic Delivery..." section on a Rental Agreement.


5. Owner/Agent Name and Mailing Address: 

For instruction on how to add or edit the Owner/Agent's name and mailing address, please go to Adding or Editing the Owner/Agent Name or Mailing Address.


6. Owner/Agent's Designated Location for Attached Notices: 

This information is manually entered into the document during the Edit Forms process. If there is an error in the information, then you will need to start a new document, entering the corrected information at that time. 


7. Owner/Agent's Designated Location for Payment: 

This information is manually entered into the document during the Edit Forms process. You may provide the address where payments can be made in person, information on who to contact for electronic payments, or other instructions depending on what the policy/procedure is for your property. Once the information has been entered and saved on the Agreement, it will be saved for all units within that property, and it will autofill that information for any future Rental Agreement documents. For this reason, it is important to be cautious about making changes and to be clear in the instructions. 


8. Monthly Charges: 

This information is manually entered when creating the first Rental/Lease agreement. However, when you are creating a Renewal Agreement, the information will automatically populate based on the information that was entered on the previous Agreement for the resident(s). Even though the information is automatically populated for your convenience, you are still able to edit it, if needed. 


9. Deposits: 

The deposit amounts are manually entered on each agreement during the Edit Forms process. If there is an error in the information, then you will need to start a new document, entering the corrected information at that time. 


10. Tenancy: 

The information that appears in this section is impacted by the property's minimum/maximum lease terms, lease term calculations, and the lease planning in terms of how many leases can expire in a given month. For instruction on how to update the lease terms, please view our article on Managing the Rental Agreement Settings - Oregon. To set or adjust the lease planning settings, please see our Knowledge Base article, Managing your "Lease Planning" Settings.


11. Fees: 

This information comes from the Rental Agreement page under the Account Settings or Property Settings (depending on what type of account you have). To update this information, please see the instructions provided in the Managing the Rental Agreement Settings - Oregon article. 


12. Provisions/Disclosures: 

The information for any special provisions must be entered in the Rental Agreement settings. For instruction on how to update this information, view our Knowledge Base article on Managing the Rental Agreement Settings - Oregon.


13. Other Occupants: 

This will include minors and non-signing adults because they are also occupying the unit. It will not include Co-signers, as they will not be occupying the unit. If you find that you are not seeing an occupant that should be listed on the Rental Agreement (OR) you are seeing someone that should not appear on the Agreement, then you may need to update the "Resident" information. For help, please go to Correcting the "Other Occupants" Section on the Rental Agreement.


14. Vehicles:

This information should automatically populate based on the resident information. To edit vehicle information go to Residents >> select the resident >> Manage Vehicles.


15. Alarms:  

This information is saved for each unit. When drafting the Rental Agreement, you have the option to "Manage Alarms", then select the appropriate options and save the settings, or you may update the the information in the Alarm Settings, see article Managing Unit Alarm Settings. 


16. Utilities: 

The utility information that appears on the Rental Agreement is separate from the information that appears on the Utility Bill-Back Addendum and is pulled from a different location.  For instructions on updating the utility information on the Agreement, please step 12 of Managing the Rental Agreement Settings - Oregon. For instructions on how to update the information on the Multifamily Northwest Utility Bill-Back Addendum, please see the article Utility Bill-Back Addendum - Oregon (M047).


17. Other: Pets, Renter's Insurance, Smoking, 100-Year Floodplain, and Mailbox

This section contains information related to pets that are/are not allowed in the unit, renter's insurance requirements, the smoking policy, BBQ grill policy, the 100-Year Floodplain, and the unit mailbox. 


  • Pets - The pet information that appears on the Rental Agreement document is pulled from the information contained in the Manage Animals section found within the Residents detail Panel on the Residents page. Information can be manually added and/or edited there, including identifying/distinguishing service animals.



  • Smoking Policy - The smoking policy is managed in the Smoking Policy page found in your Account Settings or Property Settings (depending on what type of account you have). 


  • BBQ Grills/ Smokers/ Fire Pits - This information is manually entered into the document during the Edit Forms process. If there is an error in the information, then you will need to start a new document, entering the corrected information at that time. 


  • 100-Year Floodplain - This information is saved for each unit and is pulled from the information stored for the unit under the "Residents" section. For instructions on how to update this information, please go to The "100-year Flood Plain" settings.