*Note: If you do not see the same options shown in this guide, your TenantTech user class may not have permission allowing you to access the settings. You may contact your company Admin to confirm your user permissions or to make updates on your behalf.
If something appears incorrectly on your rental agreement, locate the number associated with that section on the form below. Then find the corresponding number in the list located under the form for information and instructions.
1. Property Name:
This is the property name that was provided during the set-up process. To change or update the information, please go to Updating the Property or Account Name.
2. Property Number:
You may or may not have a Property Number. This is an internal number that some properties use for their own purposes and is NOT used or created by Tenant Tech. If you would like to add or change your Property Number, please go to Adding or Changing Your Property Number.
3. Resident:
This information comes from the information listed in the "Residents" section. If it is incorrect, then you will want to check that the information in the "Resident" section is correct. If a co-signer name is appearing as a resident, then you may need to convert that person to a co-signer. To learn how to convert a "resident" to a "co-signer", please go to How to fix a Co-Signer that Appears as a Resident.
4. Premises Address:
Oftentimes, this will appear as the property address and unit number. However, Multi-Property accounts also have the option to enter a custom address that may appear here. If you have a Multi-Property account and would like to enter a custom address or update an existing custom address, please go to Customizing/Editing the "Premises Address" for a Property
5. Email/Phone Number/ Other Method For Electronic Delivery of Actual Notices and Utility Bills:
This information is populated from the unit's information for the "Head of Household". If there is more than one resident in the unit, then you may need to change the "Head of Household" or edit the current Head of Household information. For instructions on how to do this, please go to How do I correct the "Email, Phone#, Other Method For Electronic Delivery..." section on a Rental Agreement?
6. Owner/Agent Name and Mailing Address:
To enter or edit the Owner/Agent's name and mailing address, please go to Adding or Editing the Owner/Agent Name or Mailing Address.
7. Owner/Agent's Designated Location for Attached Notices:
This information is manually entered into the document each time. If there is an error in the information, then you will need to start a new document, entering the corrected information at that time.
8. Owner/Agent's Designated Location for Payment:
This information is manually entered into the document. You may provide the address where payments can be made in person, information on who to contact for electronic payments, or other instructions, depending on what the policy/procedure is for your property. Once the information has been entered and saved on the Agreement, it will be saved for all units within that property, and it will autofill that information for any future Rental Agreement documents. For this reason, it is important to be cautious about making changes and to be clear about the instructions.
9. Tenancy:
The information that appears in this section is impacted by the property's minimum/maximum lease terms, lease term calculations, and the lease planning in terms of how many leases can expire in a given month. To update the lease terms review our Knowledge Base article, Managing the Rental Agreement Settings. To set or adjust the lease planning settings, please go to Managing your "Lease Planning" settings.
10. Monthly Charges:
This information is manually entered when creating the first Rental/Lease agreement. However, when you are creating a Renewal Agreement, the information will automatically populate based on the information that was entered on the previous Agreement for the resident(s). Even though the information is automatically populated for your convenience, you are still able to edit it if needed.
11. Deposits:
The deposit amounts are manually entered on each agreement.
12. Fees:
This information comes from the "Rental Agreement" section under the "Property Settings". To update this information, please review our Knowledge Base article, Managing the Rental Agreement Settings.
13. Special Provisions:
The information for any special provisions must be entered in the "Rental Agreement" settings. For instruction on how to update this information, please view our Knowledge Base article, Managing the Rental Agreement Settings.
14. Other Occupants:
This will include minors and non-signing adults because they are also occupying the unit. It will not include Co-signers, as they will not be occupying the unit. If you find that you are not seeing an occupant that should be listed on the Rental Agreement (OR) you are seeing someone that should not appear in the Agreement, then you may need to update the "Resident" information. For help, please go to Correcting the "Other Occupants" Section on the Rental Agreement.
15. Alarms:
This information is saved for each unit. When drafting the Rental Agreement, you have the option to "Manage Alarms", then select the appropriate options and save the settings (see below), or you may go to Managing Unit Alarm Settings.
16. Utilities:
The utility information that appears on the Rental Agreement is separate from the information that appears on the Utility Bill-Back Addendum and is pulled from a different location. For instructions on updating the utility information on the Agreement, see Managing the Rental Agreement Settings. For instructions on how to update the information on the Utility Bill-Back Addendum, please see the article, Utility Bill Back Addendum - Washington (M047).
17. Pets:
The Pet information that appears on the Rental Agreement is pulled from the information contained in "Manage Animals" found in the "Residents" section. Information can be manually added and/or edited there as well, including identifying/distinguishing service animals.
18. 100yr Flood Plain:
This information is saved for each unit and is pulled from the information stored for the unit under the "Residents" section. For instructions on how to update this information, please go to The "100-year Flood Plain" settings.
19. Mailbox:
For help entering or updating a Mailbox Number for a unit, please go to Managing Mailbox Numbers.