*Note: If, while following the instructions, you find that you do not see the options that are provided in the instructions, then this may be an indicator that you do not have user privileges that allow you to access to change that information. You will need to reach out to upper management for assistance.
If the Property Name, Property Number, or Resident Name(s) do not appear correctly on your Utility Bill-Back Addendum, you may use the following articles to help correct the information.
Property Name: This is the property name that was provided during the set-up process. To change or update the information, please go to Updating the Property or Account Name?
Property Number: You may or may not have a Property Number. This is an internal number that some properties use for their own purposes and is NOT used or created by Tenant Tech. If you would like to add or change your Property Number, please go to Adding or Changing your Property Number.
Resident Names: This information comes from the information listed in the "Residents" section. If it is incorrect, then you will want to check that the information in the "Resident" section is correct. If a co-signer name is appearing as a resident, then you may need to convert that person to a co-signer. To learn how to convert a "resident" to a "co-signer", please go to How to fix a Co-Signer that Appears as a Resident.
Identifying Account Type
To make corrections to other areas of the Utility Bill-Back Addendum, you will need to manage your Account Settings or Property Setting, depending on what type of account you have.
Single Property Accounts:
Select “Account Settings” located at the top of the screen, then go to Step 1 below.
Multi-Property Accounts:
To get to Property Settings, go to the “Residents” tab, and select the “Residents” page from the dropdown menu.
Select the property that you would like to update. The selected property will turn a darker blue, and you will be able to click on the “Property Settings” option found on the right.
Steps to Update the Utility Addendum from Account or Property Settings
Step 1:
Select the "Utilities" option at the bottom of the menu options found on the right side of the page.
*Note: The instructions provided in this article apply ONLY to the Utility Bill-Back Addendum. These settings do not flow to the "Utilities" section of the Rental Agreement (Form M001 or M201).
Step2:
A new page will open, allowing you to select the appropriate radio button options for the "Dwelling Unit Charges" and the "Common Area Charges". When you have selected an option, the radio button will turn blue. 
Step 3:
If any of the utilities have a Flat Fee, then you will also need to select whether the flat fee is the same for all units, or does the flat fee vary depending on unit size
*NOTE: If your flat fee will vary depending on the unit size, then the unit sizes will reflect whatever is set up under Residents >> Units. If the "BR/BA" section shows 0/0, then the unit information has not been completely set up and will not reflect correctly for the addendum. 
If you need to enter the unit info for a small number of units, then you can update them individually by selecting the unit, then going to "Edit this Unit". A new window will open, allowing you to provide the number of bedrooms and bathrooms for the unit. 
If you need to enter information for a large number of units or all units, then it may be easier to go to "Unit Actions" and select the "Edit All Units" option. 
Step
The "Billing Service" and "Address" also come from information that is saved under the Property Settings >> Utilities
